Terms & Conditions

Welcome to Techooze Solutions (“Company”, “We”, “Us”, “Our”). These Terms & Conditions govern your access to and use of our website https://www.techoozesolutions.com/ and any services, products, consultations, proposals, software, hosting, SEO, digital marketing, website development, maintenance, branding, or related solutions offered by us.

By accessing our website, using our services, making any payment, approving any proposal, or communicating with us for business purposes, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Definitions

  • Client / You / Your means any individual, company, organization, or entity using our website or services.
  • Company / Techooze Solutions / We / Us / Our means Techooze Solutions and its owners, management, employees, contractors, affiliates, successors, and assigns.
  • Services include but are not limited to website development, SEO, SMO, hosting, domain services, maintenance, graphic design, content creation, consulting, paid ads, software solutions, and digital services.
  • Project means any work accepted by us verbally, digitally, through invoice, proposal, WhatsApp, email, payment, or written approval.

2. Acceptance of Terms

By using our website or purchasing our services, you confirm that:

  • You are legally capable of entering into binding contracts.
  • You are authorized to act on behalf of your business/entity if applicable.
  • All details provided by you are accurate and lawful.
  • You agree to comply with all applicable laws.

3. Scope of Services

Techooze Solutions offers customized digital services. Exact scope, deliverables, timelines, revisions, features, pricing, and support shall be governed by the proposal, invoice, quotation, package, email, or written communication shared with the Client.

We reserve the right to modify, refuse, discontinue, suspend, or revise any service at our sole discretion.

4. Payments & Billing

4.1 Advance Payment

All projects may require partial or full advance payment before commencement.

4.2 Non-Refundable Nature

Due to the nature of customized digital work, all payments made to Techooze Solutions are strictly non-refundable, including but not limited to:

  • Booking amounts
  • Advance payments
  • Development charges
  • Design fees
  • SEO fees
  • Hosting fees
  • Domain charges
  • AMC / Maintenance fees
  • Consultation fees
  • Paid ad management fees

Once work has started, resources have been allocated, or planning has begun, no refund shall be entertained under any circumstances unless explicitly agreed by us in writing.

4.3 Delayed Payments

Late payments may result in:

  • Suspension of services
  • Delay in delivery
  • Removal of hosting/email access
  • Additional charges
  • Legal recovery proceedings

5. Project Timelines

Estimated timelines are indicative only. Delays caused by:

  • Client non-response
  • Delay in content/images/materials
  • Scope changes
  • Technical issues
  • Third-party platform approvals
  • Force majeure events

shall automatically extend delivery timelines without liability on Techooze Solutions.

6. Revisions & Change Requests

Unless otherwise stated, revisions are limited and reasonable.

Any extra revisions, redesigns, restructuring, content rewriting, additional pages, new features, repeated changes, or changes beyond approved scope shall be chargeable separately.

7. Client Responsibilities

The Client agrees to provide timely:

  • Content
  • Images
  • Logos
  • Documents
  • Approvals
  • Access credentials
  • Feedback
  • Legal permissions

The Client remains solely responsible for accuracy, legality, ownership, and usage rights of all materials provided.

8. Hosting & Server Terms

8.1 Hosting Platform

Where hosting is included, websites may be hosted on servers selected or managed by Techooze Solutions or its authorized infrastructure partners.

We may migrate, upgrade, allocate, suspend, or restructure server resources at our discretion for operational purposes.

8.2 Uptime Disclaimer

While reasonable efforts are made, uninterrupted uptime is not guaranteed.

We are not liable for downtime caused by:

  • Server maintenance
  • Cyber attacks
  • Data center failures
  • DNS issues
  • Power/network outages
  • Third-party errors
  • Government restrictions
  • Software conflicts

8.3 Resource Limits

Unlimited plans are subject to fair usage. Excessive resource usage may require upgrade or suspension.

8.4 Backups

Backups may be taken periodically but are not guaranteed. Client must maintain independent backups.

9. Domain Name Terms

If domain registration is purchased through us:

  • Domain charges are non-refundable.
  • Ownership may require full payment clearance and valid KYC if needed.
  • Renewal responsibility lies with Client unless agreed otherwise.
  • Expired domains, penalties, redemption fees, or loss due to non-renewal are Client’s responsibility.

10. SEO / Marketing Disclaimer

SEO, SMO, ads, or marketing services depend on multiple external factors including competition, search engine algorithms, budget, industry trends, content quality, and market conditions.

Therefore:

  • No guaranteed rankings
  • No guaranteed leads
  • No guaranteed sales
  • No guaranteed traffic numbers
  • No guaranteed ROI

Any timelines shared are estimates only.

11. Intellectual Property

11.1 Company Rights

All drafts, source files, codes, strategies, proposals, creatives, frameworks, designs, systems, methodologies, and unpaid work remain exclusive property of Techooze Solutions until full payment is received.

11.2 Transfer After Full Payment

Upon complete payment, final approved deliverables may be transferred subject to:

  • Exclusion of licensed third-party tools/plugins/themes/fonts
  • Exclusion of proprietary frameworks
  • Exclusion of unpaid work

11.3 Portfolio Rights

We reserve the right to display completed or ongoing work in our portfolio, marketing material, social media, proposals, and case studies unless expressly restricted in writing.

12. Third-Party Tools & Services

Projects may use third-party tools such as:

  • Hosting providers
  • Payment gateways
  • Plugins
  • APIs
  • Themes
  • Ad platforms
  • Search engines
  • Social media platforms

We are not liable for their pricing changes, outages, policy actions, suspensions, bans, or defects.

13. Suspension / Termination

We reserve the right to suspend or terminate services immediately without notice if:

  • Payment default occurs
  • Abuse/misconduct happens
  • Illegal use suspected
  • Spam activity detected
  • Copyright violation found
  • Defamatory conduct against us occurs
  • Excessive support misuse happens

No refund shall apply in such cases.

14. Limitation of Liability

To the maximum extent permitted by law, Techooze Solutions shall not be liable for:

  • Loss of profit
  • Loss of revenue
  • Loss of data
  • Business interruption
  • Reputation damage
  • Search ranking loss
  • Lead loss
  • Missed deadlines caused by third parties
  • Indirect or consequential damages

Our maximum liability, if any, shall not exceed the amount actually paid by the Client for the specific disputed service.

15. Indemnity

You agree to defend, indemnify, and hold harmless Techooze Solutions from any claims, penalties, losses, damages, costs, or legal expenses arising from:

  • Client-provided content
  • Trademark disputes
  • Copyright claims
  • False advertisements
  • Illegal business activities
  • Misuse of website/services

16. No Chargeback Policy

Before initiating any chargeback, bank dispute, payment reversal, or cyber complaint, Client agrees to first contact Techooze Solutions for resolution.

Unauthorized chargebacks despite delivered work or active services may result in:

  • Immediate service suspension
  • Legal action
  • Recovery claims
  • Blacklisting from future services

17. Communication Validity

Approvals or instructions given through:

  • WhatsApp
  • Email
  • SMS
  • Phone confirmation
  • Invoice acceptance
  • Payment receipt
  • Social media chat

may be treated as valid consent and authorization.

18. Confidentiality

We shall use reasonable care with confidential business information, but electronic transmission cannot be guaranteed 100% secure.

19. Website Content Accuracy

We strive for accuracy but do not guarantee all website content is complete, current, or error-free. We may change content anytime without notice.

20. Force Majeure

We shall not be liable for delays or failures caused by events beyond reasonable control including natural disasters, strikes, pandemics, riots, internet outages, war, cyber incidents, or government restrictions.

21. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute shall be subject exclusively to the courts having jurisdiction in Delhi, India, and the Client expressly agrees to such jurisdiction.

22. Amendments

We reserve the right to modify these Terms at any time without prior notice. Updated versions posted on the website shall be binding immediately.

23. Final Acknowledgment

By using our website, making payment, or availing any service, you confirm that you have read, understood, and accepted these Terms & Conditions fully and voluntarily.